Case Manager - Housing

1. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.
2. Must be able to professionally relate to and connect with a diverse set of stakeholders including funders, clients, community members, and coworkers.
3. Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
4. Works from a strengths-based perspective.
5. Understands and works well with other service systems (i.e.; Division of Child Protection and Permanency, juvenile justice, division on aging, probation and parole), maximizes resources to assist client.
6. Recognizes that the needs of consumers are priority and responds appropriately.
7. Understands and adheres to all Family Connections policies and procedures and keeps abreast of and adheres to QI policies and procedures.

1. Values and participates in the Team as a proactive member.
2. Respects others’ professional opinions and tolerates a range of feelings. 
3. Able to give and receive constructive criticism.
4. Willing to take on extra work when needed (i.e. when there is a vacancy).
5. Performs required tasks according to the program philosophy, policies and procedures.
6. Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.
7. Understands and adheres to confidentiality rights of clients, co-workers and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.
8. Practices self- care possesses a healthy work/ life balance and provides exceptional customer service.
9. Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems.
10. Understands, practices, and reiterates the importance of emergency evacuation plan and other safety policies (universal precautions, etc.).
11. In times of crisis is willing to help others and communicates urgent information quickly to supervisor and team.
12. Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
13. Is punctual for client appointments, meetings, etc.
14. Meets program productivity requirements.
15. Uses good judgment, practices ethical decision-making, and explores all options in problem solving.

1. Attends supervision consistently and comes prepared.
2. Documents supervision.
3. Able to receive feedback and to learn from it.
4. Has insight about self (i.e. strengths and weaknesses) and utilizes that knowledge toward growth and change.

1. Provide outreach and case management to youth and provide input of case management as part of multi-disciplinary team.
2. Works with youth to identify housing goals and preferences.
3. Coordinates the intake process and identifies housing for youth referred to C2H program.
4. Provide case management specific to housing and the needs of youth/youth’s families referred to C2H program
5. Maintain communication with property managers to uphold the stability of C2H youth.
6. Provide appropriate follow-up to best support the youth’s needs. Re-assess strengths and needs, in partnership with the family, as they meet goals and establish new goals over time.
7. Ensure that youth enrolled in C2H program are educated on rights and responsibilities of tenancy.  
8. Maintain required documentation of services provided and coordinated for youth.
9. Attend all meetings, trainings, and workshops as required by program.
10. Possess knowledge of community resources and public assistance programs and the ability to assess, refer, and link clients to those services.
11. Develop and manage a comprehensive outreach/ working relationship with stakeholders including other community members, especially property management and landlords.
12. Implement a property management/landlord recruitment and retention plan. 
13.  Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.
14. Demonstrates constructive advocacy techniques and support for youth on an as needed basis.
15. Delivers ongoing housing stability support for youth referred to C2H program.
16. Provide financial literacy education to youth to support housing stability. 
17. Complete housing inspections for youth enrolled once a month.

1. Maintain a professional and safe environment in vehicles. Ensure the safety of children and adults by providing appropriate safety measures such as seat belts, car seats, and child safety locks.
2. Responsible for keeping the Transportation Signature Log and notifying Manager, in a timely fashion, of any problems.
3. Responsible for monitoring of vehicle maintenance and documentation of such maintenance, including regular service appointments and weekly cleaning.  Inform manager or identified liaison of any problems with the vehicle in a timely manner.
4. Responsible for maintaining Mileage logs and for keeping records of any receipts.

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.