Senior Care Manager - Home Safe

Join Our Team as a Senior Care Manager and Make a Difference!

Are you passionate about supporting families and helping them thrive? Do you believe in the power of a nurturing environment and the potential for growth and change? If so, we have an exciting opportunity for you!

Position: Senior Care Manager

Reports To: Home Safe Program Manager

At Family Connections, we are dedicated to providing exceptional care management services for parents, children, and families within supportive housing and supportive visitation service models. We are looking for a compassionate and dedicated Care Manager to join our team and make a positive impact in our community.

I. CORE VALUES:

1. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.

2. Must be able to professionally relate to and connect with a diverse set of stakeholders including funders, clients, community members, and coworkers.

3. Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.

4. Works from a strengths-based perspective.

5. Understands and works well with other service systems (i.e.; Division of Child Protection and Permanency, juvenile justice, division on aging, probation and parole), maximizes resources to assist client.

6. Recognizes that the needs of consumers are priority and responds appropriately.

7. Understands and adheres to all Family Connections policies and procedures, and keeps abreast of and adheres to QI policies and procedures.

II. PROFESSIONALISM:

1. Values and participates in the Team as a proactive member.

2. Respects others’ professional opinions and tolerates a range of feelings.

3. Able to give and receive constructive criticism.

4. Willing to take on extra work when needed (i.e. when there is a vacancy).

5. Performs required tasks according to the program philosophy, policies and procedures.

6. Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.

7. Understands and adheres to confidentiality rights of clients, co-workers and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.

8. Practices self- care, possesses a healthy work/ life balance and provides exceptional customer service.

9. Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems.

10. Understands, practices, and reiterates the importance of emergency evacuation plan and other safety policies (universal precautions, etc.).

11. In times of crisis is willing to help others, and communicates urgent information quickly to supervisor and team.

12. Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)

13. Is punctual for client appointments, meetings, etc.

14. Meets program productivity requirements.

15. Uses good judgment, practices ethical decision-making, and explores all options in problem solving.

III. SUPERVISION:

1. Attends supervision consistently and comes prepared.

2. Documents supervision.

3. Able to receive feedback and to learn from it.

4. Has insight about self (i.e. strengths and weaknesses) and utilizes that knowledge toward growth and change.

IV. CARE MANAGEMENT DIRECT SERVICE:

1. Provider overall all best practice care management:

a. Provide appropriate follow-up to best support family needs, utilizing a trauma informed and strengths-based approach. Re-assess strengths and needs, in partnership with the family, as they meet goals and establish new goals over time.

b. Maintain required documentation of services provided and coordinated.

c. Attend all meetings, trainings, and workshops as indicated and required.

d. Work collaboratively and communicatively with DCP&P.

e. Demonstrate constructive and appropriate advocacy and support for families.

f. Facilitate and/or co-facilitate parenting groups.

g. Lead mentoring and teaming opportunities for Care Managers within department, and across Homesafe team, in coordination with other Senior Care Managers, and Managers.

h. Maintain or exceed program productivity requirements.

2. Supportive Housing Care Management:

a. Provide outreach and care management to families, utilizing community resources, referral and linkage, and provide input of care management as part of multi-disciplinary team.

b. Coordinates the housing intake process and identify housing for clients.

c. Actively lead and participate in housing search, securing housing, initial inspections, ongoing inspections, and recertification as needed.

d. Provide care management specific to the housing needs of families.

e. Maintain communication with property managers to uphold the stability of families.

3. Supportive Visitation Care Management:

a. Provide supportive supervised visitation and aftercare services for families currently separated from their children, in-home or in-community.

b. Conduct a comprehensive assessment, recommendations, and visitation planning. Provide ongoing assessment and planning at least once every three months.

c. Facilitate Visitation Planning Meetings with family, DCPP staff, resource parents, and other attendees as appropriate.

d. Provide support and modeling around appropriate and nurturing parenting, individually with the family, in a group setting, and a part of debriefings.

e. Provide appropriate Discharge / Termination planning, referrals, communication, and documentation.

V. TRANSPORTATION

Responsible for oversight and maintenance of vehicles assigned to specific Homesafe department in which Senior Care Manager services are provided. While utilizing agency vehicle for supportive housing or supportive visitation:

1. 1. Maintain a professional and safe environment in vehicles. Ensure the safety of children and adults by providing appropriate safety measures such as seat belts, car seats, and child safety locks.

2. Responsible for monitoring of vehicle maintenance and documentation of such maintenance, including regular service appointments and weekly cleaning. Inform manager or identified liaison of any problems with the vehicle in a timely manner.

3. Responsible for keeping the Transportation Signature Log if transporting children, and notifying Supervisor of any problems during pick-ups or drop offs of consumers.

4. Responsible for maintaining all required vehicle logs, utilizing Fleet Management, and for keeping records of any receipts.

5. Prepare for pick-up and drop-off of clients for program services. As indicated, confirm transportation schedule with necessary adults at designated pick-up/drop-off.

6. Communicate with parents and/or caregivers and children on driving route, by engaging in appropriate dialogue addressing questions, concerns, or feelings.

Specifications:

Must have valid New Jersey state driver’s license in good standing.

Education: Bachelor’s degree in the Human Service Field or Social Work.

Experience: Two years’ experience working with children and families. Experience with the dynamics facing a family involved in child welfare. Experience working with children and families impacted by trauma and/or child welfare involved. Group facilitation experience. Experience with diverse populations in an urban setting.

Knowledge: Knowledge of community resources, social service and mental health systems. Knowledge of appropriate interventions in a crisis and non-crisis situation. Knowledge of appropriate interventions for families experiencing abuse or trauma. Knowledge of assessments, care plans, and documentation standards.

Skills and Abilities: Ability to assess client’s needs, and create plans or care and visitation plans. Ability to support client in navigating multiple systems of care. Ability to provide assistance in obtaining concrete services, and the ability to complete all paperwork in a timely manner. Good written and oral communication skills. Ability to create a warm, caring, non-threatening therapeutic atmosphere. The willingness to work with individuals from diverse backgrounds. An understanding of professional ethics and issues of confidentiality. Solid organizational and time management skills, ability to work well independently and in a multi-disciplinary team environment.

Professional Characteristics: The individual is warm, open, empathic, attentive listener, self-aware, ethical, creative, organized, flexible, open to criticism, patient, responsible, able to work independently, mature, self-motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, and interested in seeking additional training and skills.

Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or in excess of 50 pounds.

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.