Program Coordinator - The Hub

1. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics i.e. is flexible in presentation of profession self, has the ability to “connect” with diverse populations, and has the skills to integrate culture throughout the clinical process with respect to race, color, creed, religion, gender, ethnicity, language, sexual orientation, age, appearance, mental and/or physical capability, etc. (*Culture is defined as membership in a group that has shared values, experiences and beliefs.)
2. Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
3. Works from a strengths-based perspective.
4. Understands and works well with other service systems (i.e.; child protective, juvenile justice, division on aging, probation and parole), maximizes resources to assist client.
5. Recognizes that consumers come first and responds to consumers appropriately.
6. Knows and adheres to all FC Policies and Procedures, participates in either the QA Committee or a Subcommittee and/or keeps abreast of and adheres to QA policies and procedures.

1. Values and participates in the Team as a proactive member.
2. Respects others’ professional opinions and tolerates a range of feelings. 
3. Able to give and receive constructive criticism.
4. Willing to take on extra work when needed (i.e. when there is a vacancy).
5. Performs required tasks according to the program philosophy, policies and procedures.
6. Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.
7. Understands and adheres to confidentiality rights of clients, co-workers and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.
8. Practices self- care, has a sense of humor, and possesses a healthy work/ life balance important to providing great customer service.
9. Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems or any need for help and knows the emergency evacuation and all other safety policies (universal precautions, etc.).
10. In times of crisis is willing to help others, and communicates urgent information quickly to supervisor / Team.
11. Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
12. Is punctual for client appointments, meetings, etc.
13. Meets program productivity requirements.
14. Uses good judgment, practices ethical decision-making, and explores all options in problem solving.

1. Attends supervision consistently and comes prepared.
2. Documents supervision.
3. Able to receive feedback and to learn from it.
4. Has insight about self (i.e. strengths and weaknesses) and utilizes that knowledge toward growth and change.

1. Responsible for day to day management of SBYSP.
2. Report and update Manager and Director of Programs on the status of program (s).
3. Facilitate SBYSP team meetings, Case Conferences and CAB (Community Advisory Board) meetings and keep minutes of each meeting.
4. Provide supervision and oversight of SBYS program staff.
5. Manage and assist in program related training needs and issues to ensure continuity of quality in program.
6. Assess and address risk management concerns and issues according to agency policies.
7. Assist the Human Resources Manager with the hiring, training, disciplining, evaluating, and motivating clinical staff.
8. Manage all program budget and finance affairs in conjunction with the Program Manger, Director of Programs, Finance Team and CFO.
9. Shop for program via online or in person as needed to ensure uninterrupted services and continuous running of program (s).
10. Commitment to the Quality Improvement process, including participation on the steering committee and at least one sub-committee. As well as supporting program staff participation.
11. Provide clinical and crisis stabilization services.
12. Committed to empowering students and their families to solve their own problems and to the value of a nurturing family as the ideal environment for a child.
13. Refer students and their families to appropriate services.
14. Manage and input data into multiple databases including but not limited to the agency ECR (Netsmart), funder database (Salesforce/Connex) and ensure all information is entered accurately and within agency and funder given timeframes.
15. Collaborate with school and local community for events and activities to provide most comprehensive services.
16. Interface with school administration, guidance, CST, and any other appropriate school district staff regularly to promote continued relationships, collaborative efforts and growth of the SBYSP.
17. Market program in the school and community.
18. Complete all required paperwork in a timely fashion including but not limited to, Record Reviews, Quarterly funder reports, yearly contract documents, QI documents, monthly calendars, school district advertisements, and other program and agency related items.
19. Demonstrate timely attendance to all required meetings and participate as a part of the interdisciplinary team.
20. Attend all State funder required meetings as scheduled.
21. Demonstrate cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics i.e. is flexible in presentation of profession self, has the ability to “connect” with diverse populations, and has the skills to integrate culture* throughout the clinical process with respect to race, color, creed, religion, gender, ethnicity, language, sexual orientation, age, appearance, mental and/or physical capability, etc.
22.  Review, sign and adhere to the Agency’s HIPPA/Confidentiality requirements, as outlined in the Agency’s Confidentiality Agreement.
23. Be familiar with and adhere to all Agency Policies and Procedures and Family Connections’ Core Values.
24. Perform other duties as required.

• Vacation: As a full-time employee working generally 35 hours per week, you will be eligible to participate in the Family Connections group benefit plans. Benefits include medical, dental, life insurance, long term disability, retirement plans, and additional supplementary benefits. Yes, you can elect to not enroll into these benefits. You will also be eligible to accrue vacation, personal, and sick days in addition to 12 paid holidays, and summer wellness Fridays. 

• Benefits also include professional development assistance, referral program, internal/external trainings, Capella University partnership, 403b retirement plan with employer matching (3% max) (you can enroll in your 403b without a waiting period) , employer-paid life insurance, employer paid Long-term Disability (LTD) insurance, employer paid Accidental Death & Dismemberment (AD&D) insurance, etc.

• Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or in excess of 50 pounds. A flexible working schedule with 5 days per week evening availability. Some working time is spent out of the office transporting children and/or parents to and from visits and observing visits in families’ homes or in the community (parks, libraries, restaurants, jails, etc.).

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.